🛡️Trust & Safety

Our Safety Promise

At FinClash, we're committed to maintaining a safe, respectful, and educational environment for all users. This page outlines our community guidelines, security measures, and how to report concerns.

Community Guidelines

Be Respectful

• Treat all users with respect and kindness
• No harassment, bullying, or hate speech
• Respect others' privacy and personal information
• Be supportive of new traders learning the platform

Be Honest

• Do not impersonate others or create fake accounts
• Do not misrepresent yourself or your trading experience
• Share educational content, not misleading information
• Remember: This is a learning platform, not a competition

Use the Platform Appropriately

• Use FinClash for educational purposes only
• Do not attempt to hack, exploit, or manipulate the system
• Do not use automated tools (bots) without permission
• Do not share your password or account access

Prohibited Content and Behavior

The following are strictly prohibited on FinClash:

🚫 Harassment & Abuse

• Threats, intimidation, or bullying
• Hate speech or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or age
• Doxxing (sharing personal information without consent)
• Sexual harassment or unwanted advances

🚫 Fraud & Deception

• Phishing attempts or scams
• Impersonation of other users or staff
• Creating multiple accounts to manipulate rankings
• False financial advice or "pump and dump" schemes

🚫 Malicious Activity

• Hacking attempts or unauthorized access
• Distributing malware or viruses
• DDoS attacks or service disruption
• Data scraping or automated bot usage

🚫 Illegal Content

• Child exploitation or abuse (zero tolerance)
• Terrorism, violence, or illegal activities
• Copyright infringement
• Sale of illegal goods or services

Account Security Best Practices

Protect Your Account

• Strong passwords: Use at least 8 characters with a mix of letters, numbers, and symbols
• Unique passwords: Don't reuse passwords from other sites
• Keep it private: Never share your password with anyone
• Sign out: Always sign out on shared or public devices
• Verify emails: Be cautious of phishing emails pretending to be from FinClash

Recognize Phishing Attempts

We will NEVER:

• Ask for your password via email
• Request sensitive information over email or chat
• Threaten to close your account unless you provide information
• Send unsolicited links asking you to "verify" your account

How We Respond to Violations

Enforcement Actions

Depending on the severity, we may take the following actions:

1. Warning: For minor first-time violations
2. Temporary suspension: For repeated or moderate violations (7-30 days)
3. Permanent ban: For severe or repeated violations
4. Legal action: For illegal activity or threats

Appeals Process

If you believe you were suspended or banned in error:

1. Email us at finclash101@gmail.com with subject "Account Appeal"
2. Provide your email address and a detailed explanation
3. We will review within 5-7 business days
4. Our decision on appeals is final

How to Report Issues

Report Abusive Behavior or Content

If you encounter harassment, inappropriate content, or safety concerns:

• Email us immediately at finclash101@gmail.com
• Use subject line: "Safety Report" or "Trust & Safety Issue"
• Include as much detail as possible (username, date/time, description)
• Attach screenshots if available

Report Security Vulnerabilities

If you discover a security bug or vulnerability:

• Email: finclash101@gmail.com
• Use subject line: "Security Vulnerability"
• Please do not exploit the vulnerability
• We appreciate responsible disclosure

Emergency Contact

For immediate safety threats or illegal activity:

• Contact local law enforcement first (911 in the US)
• Then notify us at finclash101@gmail.com

Data Privacy & Protection

Your privacy matters to us. See our Privacy Policy for details on how we handle your data. Key points:

• We never sell your personal information
• Your trading data is private by default
• You can request deletion of your account and data at any time
• We comply with GDPR, CCPA, and other privacy regulations

Continuous Improvement

We're constantly working to improve our Trust & Safety practices:

• Regular security audits and updates
• Monitoring for abusive behavior and content
• Updating policies based on user feedback
• Training our team on best practices

Educational Mission

Remember: FinClash exists to help people learn about investing in a safe, risk-free environment. We encourage:

• Learning: Asking questions and sharing knowledge
• Experimentation: Trying different strategies without fear
• Community: Supporting each other's growth
• Respect: Treating everyone with kindness